How to Cancel or Reschedule a Booking
- Simply head to your confirmation or reminder email.
- You can also use the Acuity Client Scheduling App (find it in your App Store).
- Please note: cancellations or rescheduling can’t be done by texting or emailing Sarah.
- Requires 12 hours notice.
Bookings That Need More Notice
- Zoomies / Social events: 72 hours notice
- Bookings over 1 hour: 72 hours notice
- Any group bookings, meet & greets, 3 cars or more, Dog Birthday Parties & Puppy Parties: 72 hours notice
- Business use: 72 hours.
Non-Refundable and/or Non-Reschedulable
- Packages, deals, and subscriptions
- Last-minute cancellations (as per our policy)
- Seasonal Deals
- Dog assessments
Refunds
Refunds for slots can be made if it is more than 24 hours, but we recommend you reschedule or ask for a refund in good time as the limit is 24 hours, however if you do not intend to come back, please email Sarah to request your refund.
Membership fees are non refundable once processed. However I would be happy to cancel the subscription so you are not charged upon renewal.